I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done.
#USED HYBRID CROSSOVER SUV FULL#
I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 1,398 miles away from Rutland, NDĬarMax values transparency and wants you to love your next car, not settle on it. This is the only car buying experience we've ever had go sour. So he's right, we signed, and we stupidly trusted them despite their deceptive and high pressure tactics.
We did not go in angry, but we left angry after the GSM told me, "We can stop this conversation right now, you signed a contract, you're not going to hear what you want to." Not that they even asked us what we wanted. They were our best friends the day before, but now they they were rude and condescending. They also insisted we were shown the TIL disclosures and the full list of fees, which we absolutely were not. only the dealer fee was itemized on the contract. We went back the next day to discuss, and that was the first time we were told about all these fees, which had been rolled into the "cash price". Looking over the contract that night, it appeared to us they had overcharged us for the "cash price" of the car. But was it not THEIR JOB to advise us of fees, and to go over the Truth in Lending disclosures with us? every time we asked, they only wanted to talk about the monthly payment, and we were even told my other questions were "a different conversation." Really? We relented, assuming it would all be discussed eventually, but it was not.Īfter over 4 hours, we were worn down and we admit, we forgot to ask to see the Truth in Lending disclosures. No wonder they would not talk to us about the loan term, rate, or the out-the-door price.
Almost $7000 in fees on a car advertised for $17750. Neither the salesperson nor the Finance Manager disclosed the excessive fees added to our used car purchase: $1999 Certification fee, $1663.81 Reconditioning fee, $1999 Perma Plate fee, no one ever advised of the cost the only fee their website specifies an amount for is the dealer fee of $1199, so we expected that even though no one mentioned that either. FUEL EFFICIENT 47 MPG Hwy/44 MPG City! Heated Leather Seats, Su.Ġ Stars - Would not recommend -Buyer Beware ONLY 70,017 Miles! MIDNIGHT BLACK METALLIC exterior and ASH interior, Hybrid XLE trim. Located in Wesley Chapel, FL / 1,481 miles away from Rutland, ND
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